Pathetic RMA worse than Labour Dept

After paying all the invoices due, the RMA still doesn't issue a letter of goodstanding. When I phone them, I am put on hold for 10 to 15 minutes only to get a reply that the matter has been escalated to their admin department. I am then given a reference number. On following up on the reference number, it seems that the matter hasn't been dealt with as I then also get told to call again on the following day.

This is totally unacceptable as my employees aren't allowed on site because we can't provide a letter of goodstanding.

Please transfer my account back to the government labour department. At least there is a chance of customer service.