Pathetic Customer Service

I logged a claim with RMA and Kofifi Radio on 2 March 2023, to date the claim has not been resolved. RMA made contact with me early in April and Kofifi made empty promises about the claim is underway and would be resolved soon. It is almost three months later and I am still waiting on feedback from both parties concerned. The service from the onset has been a nightmare to say the least, adverti*****ts state claims will be paid out within 48hours is that not false advertising? I just want this matter put to bed once and for all, so that life can return to normal. I will never do business pertaining to funeral policies with both of these parties.