CM
Complainant M
1 reviews | Active since Nov 2014
22 Feb 2024, 09:40
Pathetic
How long does it take to get a letter of good standing. Why did Department of Labour give them this service, now we wait weeks and weeks and lose business in process.
Helpful (0)
Replies (4)0
Replies (4)
Rand Mutual Assurance (rma)'s replyOfficial
22 Feb 2024, 10:57 Hi Mpho
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and revert to you once we have concluded this process.
Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s reply22 Feb 2024, 10:57
Official
Hi Mpho
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Our team will investigate the matter and revert to you once we have concluded this process.
Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
CM
Complainant M's updateReviewer Update
23 Feb 2024, 09:37I got the most useless person who had no clue what they were doing, got from bad to worse
CM
Complainant M's update23 Feb 2024, 09:37
Reviewer Update
I got the most useless person who had no clue what they were doing, got from bad to worse
Rand Mutual Assurance (rma)'s replyOfficial
23 Feb 2024, 12:25Good day,
We apologize for the inconvenience and will give you a call shortly.
Regards
We apologize for the inconvenience and will give you a call shortly.
Regards
Rand Mutual Assurance (rma)'s reply23 Feb 2024, 12:25
Official
Good day,
We apologize for the inconvenience and will give you a call shortly.
Regards
We apologize for the inconvenience and will give you a call shortly.
Regards
Rand Mutual Assurance (rma)'s replyOfficial
28 Feb 2024, 14:47 Hello Lebogang
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply28 Feb 2024, 14:47
Official
Hello Lebogang
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team