Only R50 000.00 for a broken wrist!!!!

Item: Rand Mutual Assurance (rma)
Rating: 1
Author: Corné Oosthuizen

Have to phone them for updates about my IOD (injury on duty), wich took place on 30 August 2016 where I broke my wrist.. They won't phone me, the client as it should be. Had doctor's visits from 6 September 2016 up until 1 August 2018 to monitor my wrist very closely, plus 3 operations only to witness that my hand is weakening and not strengthening as it should be. The fact that the nature of my job is physical and heavy duty, is not helping my hand to strengthen. Several physiotherapy sessions didn't help to improve anything. I reveived R42000. 00 in October 2017 and R 8000.00 in December 2018. Is that all that my hand is worth to you???!! My hand won't recover or ever be the same again!!!! Henry Pearson.

Helpful (0)

Replies (6)

Rand Mutual Assurance (rma)'s replyOfficial

10 Jan 2019, 10:57

God day Mr Pearson

Thank you for alerting us about your claim. We apologise for the mishap you experienced.

We are sorry to hear that you are unhappy with your compensation. Please be advised that we work within the guidelines of the COID Act and all calculations for compensation are done as per the ACT.

Our team will contact you for further investigation regarding your compensation.

Rest assured that we are doing our best to offer you the service you are entitled to.

Kind Regards

RMA Team

Rand Mutual Assurance (rma)'s reply10 Jan 2019, 10:57

Official

Corné Oosthuizen's updateReviewer Update

10 Jan 2019, 20:27

When can I expect the phone call from you?? And might I add that your company never bothers to reply to emails????

Corné Oosthuizen's update10 Jan 2019, 20:27

Reviewer Update

When can I expect the phone call from you?? And might I add that your company never bothers to reply to emails????

Rand Mutual Assurance (rma)'s replyOfficial

11 Jan 2019, 14:07

We apologise for the inconvenience Mr. Pearson

We have escalated your complaints to management and they will contact you shortly.

Regards
RMA Team

Rand Mutual Assurance (rma)'s reply11 Jan 2019, 14:07

Official

We apologise for the inconvenience Mr. Pearson

We have escalated your complaints to management and they will contact you shortly.

Regards
RMA Team

Rand Mutual Assurance (rma)'s replyOfficial

11 Jan 2019, 14:33

Good day Mr. Pearson

We are trying to contact you and the number goes to voicemail. Kindly provide us with an alternative number?

Regards

RMA Team

Rand Mutual Assurance (rma)'s reply11 Jan 2019, 14:33

Official

Good day Mr. Pearson

We are trying to contact you and the number goes to voicemail. Kindly provide us with an alternative number?

Regards

RMA Team

Corné Oosthuizen's updateReviewer Update

11 Jan 2019, 16:14

I am awaiting your call plus I gave my email to you. I haven't received anything calls or emails yet. I phoned in about 30 min ago, and dealt with Denise. Still awaiting a follow up call from her???

Corné Oosthuizen's update11 Jan 2019, 16:14

Reviewer Update

I am awaiting your call plus I gave my email to you. I haven't received anything calls or emails yet. I phoned in about 30 min ago, and dealt with Denise. Still awaiting a follow up call from her???

Rand Mutual Assurance (rma)'s replyOfficial

14 Jan 2019, 11:30

Good day Mr. Pearson

Our consultants have advised us that they managed to get hold of you. They explained the COID process pertaining to how the calculation was done, to your understanding.

We apologise once again for the inconvenience caused.

Please feel free to contact us for any assistance further.

Regards
RMA Tam

Rand Mutual Assurance (rma)'s reply14 Jan 2019, 11:30

Official