1 reviews | Active since May 2016
Not happy with the service
<p>i tried to submit returns of earning via their online system but it didnt work i called the call centre they adviced me to submit manually i did submit they never come back to me i called again last week to check if it was submitted they checked and said they will submit it. i had to call them again after 2 days to check the invoice so tha i can make a payment they said i must give them my email they will send an invoice but i havent receive an invoice till now...i called this morning they said they are sending it i told them that i urgently need the invoice so that i can make a payment, now im calling them their system is down GOSH</p>
Dear Sphiwe
We were most concerned to hear about the challenges you have been experiencing with RMA and sincerely apologise for any inconvenience that this may have caused. As soon as we are able to access your contact information, an RMA customer care consultant will be in touch to provide you with the assistance that you require.
Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to.
Kind regards
RMA Management
Dear Sphiwe
We were most concerned to hear about the challenges you have been experiencing with RMA and sincerely apologise for any inconvenience that this may have caused. As soon as we are able to access your contact information, an RMA customer care consultant will be in touch to provide you with the assistance that you require.
Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to.
Kind regards
RMA Management
Dear Sphiwe
Thank you for taking our calls and for providing us the opportunity to be of ***istance to you.
As telephonically discussed, please note that your manual Return of Earnings was received and captured late last week and has now been authorised.
Your updated invoice will be emailed to you for payment, and once payment reflects on our side (please allow two to three days after payment is made), your Letter of Good Standing will be available for download via our website.
Please do not hesitate to contact us for any further concerns or ***istance.
Kind regards
The Rand Mutual ***urance team
Dear Sphiwe
Thank you for taking our calls and for providing us the opportunity to be of ***istance to you.
As telephonically discussed, please note that your manual Return of Earnings was received and captured late last week and has now been authorised.
Your updated invoice will be emailed to you for payment, and once payment reflects on our side (please allow two to three days after payment is made), your Letter of Good Standing will be available for download via our website.
Please do not hesitate to contact us for any further concerns or ***istance.
Kind regards
The Rand Mutual ***urance team