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JO
Johan O'Neill

1 reviews | Active since Dec 2017

01 Dec 2018, 12:53

Not able to solve claim for three years.

My son is waiting 3 years after he gave his finger prints to get his case solved. He battle to get hold of the guy ( Vincent ) working with his case. The closed the case and open a new one. Nobody knows why. Every time he ( Vincent) is looking for something, when we produce it, he want something else. Since my sons accident , seven years ago, he have not received any compensation what so ever from RMA. this means he does not have any income for the last seven years. The doctors of RMA declare that he can be paid out three years ago. We are in possession of the email. In this email they said that they lost his file, but find it again and that he can be paid out.

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Replies (13)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply03 Dec 2018, 12:05
Official
Good day

We apologise for the inconvenience and stress that  you have experienced with your claim.  Please be advised that this matter has been escalated and is being handled with the outmost of urgency.  Our claims management team will contact you during the course of today.

 Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to. 

Regards

RMA Team 
JO
Johan O'Neill's update03 Jan 2019, 10:29
Reviewer Update
After the reply from RMA on my complaint on Hellopeter, we send RMA all the requested documentation to them. they did confirm that they received the documentation, since then no feedback or response were received from them.
JO
Johan O'Neill's update04 Jan 2019, 07:48
Reviewer Update
RMA did contact me yesterday, We resolved some uncer*****ies, and they undertook to contact me back within two weeks.
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply07 Jan 2019, 09:23
Official
Good day John

Thank you for the feedback  you have provided us, we are happy to hear that your matter is being resolved.  Rest assured that we will continue to strive to provide you with the level of service your deserve. 

Regards

RMATeam
JO
Johan O'Neill's update21 Jan 2019, 06:16
Reviewer Update
It is two weeks later, and no further feedback
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply21 Jan 2019, 14:20
Official
Good day Mr O'Neill

We have escalated your enquiry and our claims management consultants will contact you shortly. 

Regards
RMA Team
JO
Johan O'Neill's update29 Jan 2019, 07:09
Reviewer Update
It is eight days later since it is escalated and nobody contacted us yet. The same thing happened in the past. The case is escalated, and nothing happened.
JO
Johan O'Neill's update01 Feb 2019, 07:39
Reviewer Update
On the third of January 2019 the finance department contacted me and said that they will give me feedback in two weeks time. It is the the first of February 2019 and still no feedback. This happened a few times in the past. Can somebody please just give feedback. This is the reason why I am using this forum. This is the most feedback I got in this whole three years. All I am asking is to keep the communication channels open, either by phone call or email.
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply01 Feb 2019, 10:22
Official
Good day Mr O'Neill

Your enquiry has been escalated and our Finance team  will be in touch with you.  We will make sure that your matter is handled with the outmost urgency. 

Apologies once again for the delay in feedback/communication.

Regards

RMA Team
JO
Johan O'Neill's update18 Feb 2019, 08:37
Reviewer Update
Two weeks later and no response, as usual
JO
Johan O'Neill's update25 Feb 2019, 08:06
Reviewer Update
Three weeks and stil waiting
JO
Johan O'Neill's update13 Mar 2019, 06:45
Reviewer Update
I am glad to say that his stuff is with the pension department
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply13 Mar 2019, 08:23
Official
Good day Mr. O'Neill, 

Thank you for the feedback , we are happy to hear that your matter is being resolved.  Rest assured that we endeavor to offer the best possible service and care to assist you.

Regards,
The RMA Team