Non existent service at RAND MUTUAL

We, as a company have been insured by Rand Mutual for many years. It used to be a pleasure in dealing with them, but oh, how times have changed. There is absolutely NO help from them regarding queries, whatsoever!! When you contact the officials who used to handle queries, you just get told to e mail or call the Contact Centre. What a waste!! Tried calling once, and held on for almost half an hour..... E mails are just ignored. Terrible, terrible, terrible, terrible!!!!