AW
Adri W

1 reviews | Active since Dec 2015

02 Jun 2025, 18:27

No support when you are not able to work due to IOD

I got the worst service from RMA. I had an accident (IOD) in 2017. I had multiple surgeries and I got a payout in 2019... The doctors informed me that there was a chance that my hand could improve but there was also a chance that it could deteriorate over time. I worked till 2024 but my treating Specialist, Occupational doctor and Occupational The****** found that I was not able to work because of the IOD I sustained in 2017. I send in reports to RMA but nothing came from that. My company filed for disability through a different company and I was put on sick leave. I explained to RMA that I was at the point where I was not going to get paid and I had to resign. I was taking care of my mother at that point. I would never be able to hold a job again as I suffer from Chronic Pain Syndrome. I lost most of the function of my right hand which is also my dominating hand and due to my medication use I will not be able to do a job anymore. All RMA said was that I am on a waiting list for a course that does not yet exist. This is how you are treated when you are not able to work anymore. I really hope that no one is treated like this after 25 and a half years of service.

0
Replies (3)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply03 Jun 2025, 09:25
Official
Hi Adr Van Wyk,

Once again, we would like to thank you for bringing this matter to our attention.

RMA wishes to extend our sincere apologies as we learn about your recent experience. We will speak to the relevant department and provide you with feedback.

Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService 
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply18 Jun 2025, 11:06
Official
Hi Adri,

I hope you are well.

We’re pleased to confirm that your complaint has been successfully resolved. We trust that the outcome meets your expectations and that you are satisfied with the assistance provided.

As such, we will now proceed to close the complaint. Should you have any further questions or require additional support, please don’t hesitate to get in touch.
Thank you for allowing us the opportunity to assist you.

Regards 
AW
Adri W's update19 Jun 2025, 14:54
Reviewer Update
Good day

I am still waiting on the outcome of the claim. Nobody has contacted me yet.

Regards