DF
Dina F

1 reviews | Active since Jul 2025

08 Jul 2025, 04:51

NO SERVICE FROM RMA ASSURANCE DECLARATIONS

I have been trying since March 2025 to get answers from RMA regarding my online declaration they asked from me. I have send numerous emails and I get no response whatsoever regarding my query. If I can not resolve the issue I cannot get my Letter of Good Standing which is a huge problem. I am more than willing to sort out any issues but how can I if nobody from RMA even try to contact me. I am so dissappointed that I have to struggle for months to sort out to do the right thing but it seems that RMA does not care about what happens to my business if I am not compliant in getting my Letter of Good Standing. I send my mail to all the mail addresses even complaints with no prevail. Shocking to say the least.

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Replies (1)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply08 Jul 2025, 17:22
Official
 
Dear Dina,

We are truly sorry to hear about your experience and the impact this situation has had on your operations. 

Please accept our sincere apologies for the lack of response and for the inconvenience caused. Your concern has been escalated to the relevant team for urgent attention, and I am aware that you have liaised with someone to assist you further.

Thank you for your patience #CustomerService