KM
Khethiwe M
1 reviews | Active since Oct 2022
26 Jan 2026, 09:12
NO REFUNDS
Bad experience till date I have not received refund on non consolidated policy. I was referred to Matla Broker to attend to this but they keep on playing hide and seek
Helpful (0)
Replies (2)0
Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
26 Jan 2026, 16:55Hi Khethiwe,
Trust that you are well.
We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We are following up on your refund and engaging the relevant parties to resolve this matter urgently. Please send us your policy details via inbox so we can assist you further.
Kind Regards
Trust that you are well.
We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We are following up on your refund and engaging the relevant parties to resolve this matter urgently. Please send us your policy details via inbox so we can assist you further.
Kind Regards
Rand Mutual Assurance (rma)'s reply26 Jan 2026, 16:55
Official
Hi Khethiwe,
Trust that you are well.
We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We are following up on your refund and engaging the relevant parties to resolve this matter urgently. Please send us your policy details via inbox so we can assist you further.
Kind Regards
Trust that you are well.
We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We are following up on your refund and engaging the relevant parties to resolve this matter urgently. Please send us your policy details via inbox so we can assist you further.
Kind Regards
Rand Mutual Assurance (rma)'s replyOfficial
04 Feb 2026, 12:05Hi Khethiwe,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We confirm that your complaint has now been attended to and resolved. We sincerely apologise for any inconvenience you may have experienced and appreciate your patience while the matter was being addressed.
We value your feedback, as it assists us in improving our service delivery. Please be assured that we remain committed to providing our clients with professional and reliable support.
Should you require any further assistance in the future, please do not hesitate to contact us.
Kind regards,
Rand Mutual Assurance (rma)'s reply04 Feb 2026, 12:05
Official
Hi Khethiwe,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We confirm that your complaint has now been attended to and resolved. We sincerely apologise for any inconvenience you may have experienced and appreciate your patience while the matter was being addressed.
We value your feedback, as it assists us in improving our service delivery. Please be assured that we remain committed to providing our clients with professional and reliable support.
Should you require any further assistance in the future, please do not hesitate to contact us.
Kind regards,