No online claim registration acess

Call logged 14 Nov - Q***XRB Call logged 18 Oct - Q***KJE

Still Not a single response as to why I cannot register claims online - why my business name does not pull through on the drop down option allowing me to register claims. When I phone the call centre I get told that having 10 claims is too much for one person to register on the phone I must wait for the IT problem to resolve - just how long do you expect me to wait? I have been trying for so long and the invoices for hospitals are adding up now. I pay my fees each and every year on time - it is time you start providing the service I pay for.