JR
Johanna R
1 reviews | Active since Jun 2017
23 Jul 2025, 10:15
Missing extended family members in my policy documents
I am with Senna financial services my underwriter is RMA I requested for my policy documents only to find that there's 3 missing extended family members when I ask what is happening they telling me they waiting for RMA to fix the problem they will come back to me, every day or second I email to ask what's going to happen if one of those missing extended family passed on? The answer is they working hard on their side RMA is delaying to respond I need help SAP
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Replies (3)0
Replies (3)
Rand Mutual Assurance (rma)'s replyOfficial
23 Jul 2025, 12:06Hi Johanna,
Thank you for reaching out. I understand your concern and sincerely apologize for the delay in resolving the issue with the missing extended family members on your policy.
Thank you for reaching out. I understand your concern and sincerely apologize for the delay in resolving the issue with the missing extended family members on your policy.
We’ve escalated this and are actively following up to ensure its corrected urgently. I’ll keep you updated as soon as we receive feedback.
Thank you for your patience, and please feel free to reach out anytime.
Rand Mutual Assurance (rma)'s reply23 Jul 2025, 12:06
Official
Hi Johanna,
Thank you for reaching out. I understand your concern and sincerely apologize for the delay in resolving the issue with the missing extended family members on your policy.
Thank you for reaching out. I understand your concern and sincerely apologize for the delay in resolving the issue with the missing extended family members on your policy.
We’ve escalated this and are actively following up to ensure its corrected urgently. I’ll keep you updated as soon as we receive feedback.
Thank you for your patience, and please feel free to reach out anytime.
JR
Johanna R's updateReviewer Update
23 Jul 2025, 12:15I will come back with the feed back as well thank you
JR
Johanna R's update23 Jul 2025, 12:15
Reviewer Update
I will come back with the feed back as well thank you
JR
Johanna R's updateReviewer Update
31 Jul 2025, 09:20I'm Really having sleepless night with RMA Rodney Peterson take it upon himself to sort out my matter but the retention team seams like they are not doing their job the pain of paying your policy upto date but you still hanging on lapse all because of people who were not doing their job I'm going to pay for August
but still my policy is hanging this is draining even after sending proofs of payment we still waiting for retention team this is is too much on me, I regret a day of taking a Senna policy 4 years ago .
but still my policy is hanging this is draining even after sending proofs of payment we still waiting for retention team this is is too much on me, I regret a day of taking a Senna policy 4 years ago .
JR
Johanna R's update31 Jul 2025, 09:20
Reviewer Update
I'm Really having sleepless night with RMA Rodney Peterson take it upon himself to sort out my matter but the retention team seams like they are not doing their job the pain of paying your policy upto date but you still hanging on lapse all because of people who were not doing their job I'm going to pay for August
but still my policy is hanging this is draining even after sending proofs of payment we still waiting for retention team this is is too much on me, I regret a day of taking a Senna policy 4 years ago .
but still my policy is hanging this is draining even after sending proofs of payment we still waiting for retention team this is is too much on me, I regret a day of taking a Senna policy 4 years ago .