1 reviews | Active since Mar 2025
Medihelp Rand Mutual Assurance
It's been 2 months after my last appointment with my treating doctor upon request Medihelp (rma) requested documents need to filled out by my treating doctor for them to reopen my file , after sending the documents 2 weeks ago to Medihelp they tell me that I now need to ask my treating doctor to complete the online platform for my medication and follow up, why didn't you tell me that in the first place, I did call you guys on numerous occasions saying that im not well and please can url assist me with getting this process done, I cannot afford to buy medication at the moment because off my injury that limits me from working, its been 2 months now that im going back and forth with rma and seem not not going anywhere its frustrating to know that u guys can't give the proper information to us to we can get the right documents and things done...
We apologize for the delay and frustration caused by incomplete information provided to you. We acknowledge that the requirement for your treating doctor to complete the online platform was not communicated upfront. We understand the impact this has had on your access to medication and your current situation. We will assist with coordinating the required documentation and follow up with Medihelp (RMA) to expedite your case. Thank you for bringing this to our attention.
Kind regards,
We apologize for the delay and frustration caused by incomplete information provided to you. We acknowledge that the requirement for your treating doctor to complete the online platform was not communicated upfront. We understand the impact this has had on your access to medication and your current situation. We will assist with coordinating the required documentation and follow up with Medihelp (RMA) to expedite your case. Thank you for bringing this to our attention.
Kind regards,
Trust that you are well.
Thank you for bringing this matter to our attention. We’re pleased to confirm that the issue has now been resolved. Please feel free to contact us should you require any further assistance.
King regards
Trust that you are well.
Thank you for bringing this matter to our attention. We’re pleased to confirm that the issue has now been resolved. Please feel free to contact us should you require any further assistance.
King regards