Maria Janse Van Rensburg

We still haven't heard anything about my salary. Operation is done. I need the leg elevator to keep my foot elevated for the next 6 - 10 weeks, and Rand Mutual refuse because they say it is a luxury. This pillow the Dr has prescribed and must be used for the duration as stated.
Rand Mutual sit in there office and decide upon themselves what they think is good for you and what isn't. Why don't they lift their asses and do rounds in the hospital to see what's going on with their patients.
I am so tired of Rand Mutual, I don't know what is going on as they don't call you back to give a person an update. Each person should have a consultant that deals with that particular case, but with Rand Mutual I have lost count with how many people I've dealt with.
My claim is over 2 years old and that is thanks to the delay of about 8 months with Rand Mutual. They took it upon themselves to close my claim without receiving the final report from the Dr, this was 4 months before the 2 years was over. They then opened it again and last year they closed it twice. There is always a fight about it.
We have to beg to get authorization for medicine or CT scan & MRI & my salary. I have to constantly email them or call them, they put you on hold for so long that I'm always running out of airtime, the consultants are not allowed to call a person back.
Now I am in bed, have to be off my feet for 6 - 10 weeks, I don't have my salary as yet. When I spoke to Mashadu last week she said they weren't going to pay my salary for June to Sept, they will only pay from after the operation if everything is in order. Who are they to hold back my salary!!
PLEASE, PLEASE CAN SOMEONE HELP!!!!!!!!