Lack of communication to the clients

What a bad bad service I got , My uncle passed on 14 August 2025 I submitted all the necessary documents to innocetia. They we quite for some time mind you I'm the only person who covered my uncle. I told my family not to worry cause Uncle was covered. To my surprise I did not get the money from them since I waited. I had to go to Mashonisa for money so that my uncle could have a decent funeral To my surprise they send a voucher of 1400 and Airtime of 350, on Tuesday after the funeral. They lack communication to their clients. I'm still waiting for a payout even today. They ask for this and that but there is no way forward. Elinah Nobuhle Ma****a she's the one who helped me to open this policy But when I told her that my uncle passed on she only told me to send the documents to innocentia since. When I tried to call her she blocked my number. I even intended to report this matter to our work place at communications officer, so that they can not be allowed to our hospital. Cause I feel like they are ****ming people.