Join RMA and get sold lies

So their insurance reps came over to my workplace and so us lies,they made me cancel funeral policies I had for about 10 years told me i would be paying less premiums for more funeral payout plus yearly cashback I'm now paying triple morethan what I initially was paying for in my policies combined.i sent them correspondences for about two months they responded 4 weeks later told me my case would be under investigation.to date i must still send them emails to find out the status of the investigation and reimbur*****t of my money.since i suspected some *****ulent activities with my ID.worse i drove to their "offices" in witbank and found a huge to let board on the gate.tried countless times to call the rep she's not answering my calls worse blue ticks me on whatsapp.