hM
happy M
1 reviews | Active since Sept 2013
16 Mar 2026, 22:32
Insurance
They reinstated my policy after the intervention of FSCA but with incorrect Policy Schedule members list. With repeated attempts to contact them to rectify it. They are still sending me an incorrect updated one.
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Replies (2)0
Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
17 Mar 2026, 11:14Dear Happy,
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
We acknowledge that the Policy Schedule issued after reinstatement contains incorrect member details. This has been escalated for urgent correction, and we are working to ensure an accurate schedule is issued to you shortly.
We will keep you updated on progress and confirm once resolved.
Kind regards,
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
We acknowledge that the Policy Schedule issued after reinstatement contains incorrect member details. This has been escalated for urgent correction, and we are working to ensure an accurate schedule is issued to you shortly.
We will keep you updated on progress and confirm once resolved.
Kind regards,
Rand Mutual Assurance (rma)'s reply17 Mar 2026, 11:14
Official
Dear Happy,
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
We acknowledge that the Policy Schedule issued after reinstatement contains incorrect member details. This has been escalated for urgent correction, and we are working to ensure an accurate schedule is issued to you shortly.
We will keep you updated on progress and confirm once resolved.
Kind regards,
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
We acknowledge that the Policy Schedule issued after reinstatement contains incorrect member details. This has been escalated for urgent correction, and we are working to ensure an accurate schedule is issued to you shortly.
We will keep you updated on progress and confirm once resolved.
Kind regards,
hM
happy M's updateReviewer Update
17 Mar 2026, 11:47Once again an incorrect updated policy documents was sent to me with the following errors;Michael Landman to be deled from my poly schedule.
The following people Khensani Makwakwa, Tshepo Makwakwa Mtshegetsi Tabane and Resaoboka Tabane policy inception date of 01.03.2026 is incorrect and suposed to be dated 01.09.2023. They are not supposed to be on the waiting period.
I have been paying R450.00 for the policy. With RMA it went to R372.00 with incorrect information of Naomi Makwakwa and Landman and today it has gone up to R550.00.This inconsistency has sapped all the energies from me.
The following people Khensani Makwakwa, Tshepo Makwakwa Mtshegetsi Tabane and Resaoboka Tabane policy inception date of 01.03.2026 is incorrect and suposed to be dated 01.09.2023. They are not supposed to be on the waiting period.
I have been paying R450.00 for the policy. With RMA it went to R372.00 with incorrect information of Naomi Makwakwa and Landman and today it has gone up to R550.00.This inconsistency has sapped all the energies from me.
hM
happy M's update17 Mar 2026, 11:47
Reviewer Update
Once again an incorrect updated policy documents was sent to me with the following errors;Michael Landman to be deled from my poly schedule.
The following people Khensani Makwakwa, Tshepo Makwakwa Mtshegetsi Tabane and Resaoboka Tabane policy inception date of 01.03.2026 is incorrect and suposed to be dated 01.09.2023. They are not supposed to be on the waiting period.
I have been paying R450.00 for the policy. With RMA it went to R372.00 with incorrect information of Naomi Makwakwa and Landman and today it has gone up to R550.00.This inconsistency has sapped all the energies from me.
The following people Khensani Makwakwa, Tshepo Makwakwa Mtshegetsi Tabane and Resaoboka Tabane policy inception date of 01.03.2026 is incorrect and suposed to be dated 01.09.2023. They are not supposed to be on the waiting period.
I have been paying R450.00 for the policy. With RMA it went to R372.00 with incorrect information of Naomi Makwakwa and Landman and today it has gone up to R550.00.This inconsistency has sapped all the energies from me.