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mikhailsteady M
1 reviews | Active since Mar 2015
10 Feb 2021, 11:04
Injured Employee no assistance from RMA
We are insured by RMA, an employee got injured at work back in 2017. We submitted the claim to RMA and medical reports. RMA then sent the employee to physio and they received another report from the physio. They have now said they are looking for a specialist Doctor to asses the employees arm. We send emails to *** and *** (Njabulo) but we have had no response from March 2019. When we call the call centre they tell us the same story everytime. They are looking for a Doctor and that they cannot get hold of the person that is assigned to the claim.
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Replies (3)
Rand Mutual Assurance (rma)'s replyOfficial
10 Feb 2021, 11:35Dear Mikhail
We are sorry to hear about your experience and have escalated your complaint to our complaints department. We assure you that we are looking into the matter and our team will contact you directly to investigate and address the matter appropriately. Regards RMA
We are sorry to hear about your experience and have escalated your complaint to our complaints department. We assure you that we are looking into the matter and our team will contact you directly to investigate and address the matter appropriately. Regards RMA
Rand Mutual Assurance (rma)'s reply10 Feb 2021, 11:35
Official
Dear Mikhail
We are sorry to hear about your experience and have escalated your complaint to our complaints department. We assure you that we are looking into the matter and our team will contact you directly to investigate and address the matter appropriately. Regards RMA
We are sorry to hear about your experience and have escalated your complaint to our complaints department. We assure you that we are looking into the matter and our team will contact you directly to investigate and address the matter appropriately. Regards RMA
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mikhailsteady M's updateReviewer Update
18 Feb 2021, 15:42After posting this review I received a mail requesting my claim number and I have sent them this information. Today I called RMA to do a follow up, they have now advised me that according to the procedure RMA does not source doctors for patients but the employer should look for the doctor. This client has seen two doctors so far that were supp**** by RMA so this is very confusing.
RMA now expects the employer to look for a Neurophysiologist and also provide transportation to the doctor. Once the employee arrives at the Neurophsiologist who will pay this bill as the employee will not be assisted until payment is made.
Since 2019 we have been given the run around about this Neurophysiologist and RMA cannot find one and the employee has been waiting since and every time we are being told a different story and given a different direction and seems that RMA is trying by all means to delay this process as much as possible as this is now the 4th year the claim is open with no clear direction.
RMA now expects the employer to look for a Neurophysiologist and also provide transportation to the doctor. Once the employee arrives at the Neurophsiologist who will pay this bill as the employee will not be assisted until payment is made.
Since 2019 we have been given the run around about this Neurophysiologist and RMA cannot find one and the employee has been waiting since and every time we are being told a different story and given a different direction and seems that RMA is trying by all means to delay this process as much as possible as this is now the 4th year the claim is open with no clear direction.
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mikhailsteady M's update18 Feb 2021, 15:42
Reviewer Update
After posting this review I received a mail requesting my claim number and I have sent them this information. Today I called RMA to do a follow up, they have now advised me that according to the procedure RMA does not source doctors for patients but the employer should look for the doctor. This client has seen two doctors so far that were supp**** by RMA so this is very confusing.
RMA now expects the employer to look for a Neurophysiologist and also provide transportation to the doctor. Once the employee arrives at the Neurophsiologist who will pay this bill as the employee will not be assisted until payment is made.
Since 2019 we have been given the run around about this Neurophysiologist and RMA cannot find one and the employee has been waiting since and every time we are being told a different story and given a different direction and seems that RMA is trying by all means to delay this process as much as possible as this is now the 4th year the claim is open with no clear direction.
RMA now expects the employer to look for a Neurophysiologist and also provide transportation to the doctor. Once the employee arrives at the Neurophsiologist who will pay this bill as the employee will not be assisted until payment is made.
Since 2019 we have been given the run around about this Neurophysiologist and RMA cannot find one and the employee has been waiting since and every time we are being told a different story and given a different direction and seems that RMA is trying by all means to delay this process as much as possible as this is now the 4th year the claim is open with no clear direction.
Rand Mutual Assurance (rma)'s replyOfficial
19 Feb 2021, 08:01Dear Mikhail,
We were most concerned to hear about the challenges you have been experiencing and sincerely apologise for any inconvenience that this may have caused.
Your complaint has been escalated to the Complaints Management Team to investigate and they will contact you directly with a suitable solution. Regards RMA
We were most concerned to hear about the challenges you have been experiencing and sincerely apologise for any inconvenience that this may have caused.
Your complaint has been escalated to the Complaints Management Team to investigate and they will contact you directly with a suitable solution. Regards RMA
Rand Mutual Assurance (rma)'s reply19 Feb 2021, 08:01
Official
Dear Mikhail,
We were most concerned to hear about the challenges you have been experiencing and sincerely apologise for any inconvenience that this may have caused.
Your complaint has been escalated to the Complaints Management Team to investigate and they will contact you directly with a suitable solution. Regards RMA
We were most concerned to hear about the challenges you have been experiencing and sincerely apologise for any inconvenience that this may have caused.
Your complaint has been escalated to the Complaints Management Team to investigate and they will contact you directly with a suitable solution. Regards RMA