1 reviews | Active since Mar 2017
*********** RMA
<p>I have been trying for the past 5 months to register 2 new companies with the RMA as the Compensation Commissioner has transferred our companies to them due to them being Class X111 employers.</p> <p>After countless emails, resending the emails and getting responses without 'reference' numbers I am still not getting anywhere. Yesterday I was told to email the helpdesk and when I did - my email was deleted without being read. I am fed up and frustrated.</p> <p>Our annual return of earnings are due and I am unable to submit my figures and when I finally do get access to the online system there will be penalties and interest levied - I just know it.</p> <p>Two of the companies that I have to do ROE for are "bombing" out because of an IT error but I may not speak to the IT Department, I have to email them. When I do, I get a reply saying that I must phone Customer Services - there is NO option on the phone in system for Customer Services.</p> <p>The RMA call in system is cumbersome - there are not enough options to choose from and when when does choose an option the consultant is unable to assist you or just transfers you from pillar to post or cuts you off.</p> <p>The Department of Labour is 1,000,000 times more competent than the RMA .</p> <p> </p>
Good day,
We were most concerned to hear about the challenges you have been experiencing, and sincerely apologise for any inconvenience that this may have caused.
A member of the RMA team will be in contact with you shortly to provide you with the assistance that you require.
Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to.
Kind regards,
The RMA team
Good day,
We were most concerned to hear about the challenges you have been experiencing, and sincerely apologise for any inconvenience that this may have caused.
A member of the RMA team will be in contact with you shortly to provide you with the assistance that you require.
Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to.
Kind regards,
The RMA team
Thank you I have been contacted almost immediatley after my complaint.
I look forward to a speedy resolution to my concerns.
Thank you I have been contacted almost immediatley after my complaint.
I look forward to a speedy resolution to my concerns.
Good day Ms Pyburn,
Thank you for allowing us the opportunity to resolve your complaint. We have manually captured the declarations for the two companies in question and the invoices for these will be dispatched soon.
Kind regards,
The RMA Team
Good day Ms Pyburn,
Thank you for allowing us the opportunity to resolve your complaint. We have manually captured the declarations for the two companies in question and the invoices for these will be dispatched soon.
Kind regards,
The RMA Team
