ME
Michele E
1 reviews | Active since May 2023
20 Nov 2023, 19:33
I have been trying to reopen an IOD case as I was not happy with the final decision but no one seems to be interested in contacting me as they are not even replying to my emails
I have been trying to reopen an IOD case as I was not happy with the final decision but no one seems to be interested in contacting me as they are not even replying to my emails. The service is pathetic
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Replies (2)0
Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
21 Nov 2023, 09:08Hi Michele,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s reply21 Nov 2023, 09:08
Official
Hi Michele,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
23 Feb 2024, 09:57Hello Michele
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply23 Feb 2024, 09:57
Official
Hello Michele
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team