HH
Hyacinth H
1 reviews | Active since Mar 2026
12 Mar 2026, 12:25
I have been sending numerous emails about a deceased who is still active and who they are still deducing a premium for every month
I have been sending numerous emails about a deceased who is still active and who they are still deducing a premium for every month.All their contact numbers are active.I want them to take the deceased off and to reimburse me for all the months they deducted.
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Replies (2)0
Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
12 Mar 2026, 13:57Hi Hyacinth,
Thank you for bringing this matter to our attention and please accept our sincere apologies for the inconvenience caused.
We understand your concern regarding the deceased member still reflecting as active and the continued deduction of premiums.
The matter will be investigated urgently to ensure the member’s status is updated and that any premiums deducted after the date of death are reviewed.
The matter will be investigated urgently to ensure the member’s status is updated and that any premiums deducted after the date of death are reviewed.
Kind regards
Rand Mutual Assurance (rma)'s reply12 Mar 2026, 13:57
Official
Hi Hyacinth,
Thank you for bringing this matter to our attention and please accept our sincere apologies for the inconvenience caused.
We understand your concern regarding the deceased member still reflecting as active and the continued deduction of premiums.
The matter will be investigated urgently to ensure the member’s status is updated and that any premiums deducted after the date of death are reviewed.
The matter will be investigated urgently to ensure the member’s status is updated and that any premiums deducted after the date of death are reviewed.
Kind regards
Rand Mutual Assurance (rma)'s replyOfficial
20 Mar 2026, 09:37Hi Hyacinth,
Thank you for your patience while we attended to your query.
Thank you for your patience while we attended to your query.
We confirm that the matter has now been resolved and the necessary actions have been completed. We sincerely apologise for any inconvenience caused and appreciate you bringing this to our attention.
Please do not hesitate to contact us should you require any further assistance in future. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply20 Mar 2026, 09:37
Official
Hi Hyacinth,
Thank you for your patience while we attended to your query.
Thank you for your patience while we attended to your query.
We confirm that the matter has now been resolved and the necessary actions have been completed. We sincerely apologise for any inconvenience caused and appreciate you bringing this to our attention.
Please do not hesitate to contact us should you require any further assistance in future. 🙏#CustomerService