Horrific experience from Rand Mutual

The WORST experience I've ever had. I would honestly wish that NO ONE makes any form of business with Rand Mutual. I cancelled a policy in The Beginning of December and they still debited my persal. I called and enquired why and they explained that their consultant from Matla Oratilwe Shabalala told the company not to cancel my policy because He will talk me into staying with Rand Mutual OF WHICH he Did Not. I was nagging him from the beginning of October trying to understand what my premium is and how many people he included in my policy. He was unreachable, constantly busy and SICK to make time for A Client.They then debited my account on the 20th of December and I Still sent them an email that verified my cancelation from the 1st of December. I decided to let that go. They came back to my account to debit again in January,I've been sending the company emails back and forth asking that they send my refund but nothing still. I'm not being rep****, their marketing agent keeps on telling me that agents from that lousy Matla are trying to call me OF WHICH IS NOT TRUE. I've had the most unpleasant experience with Rand Mutual and I do not wish this on anyone.