Funeral Claims Unpaid - Poor Service

I have received such bad service at RMA for Funeral Claim. I have lodged a funeral claim on the 02nd of August 2021 to date the claim is not paid. whenever I phoned to find out the progress, I was told that someone will call me. eventually, when I was called they have confirmed that they received all the documents however my claim is still unpaid. I would not recommend anyone to take up a funeral policy with RMA as they will end up taking loans to cover the funeral costs due to lack of response from RMA and slow claim processing.