FUNERAL CLAIM

Item: Rand Mutual Assurance (rma)
Rating: 1
Author: Karabo S

RMA is ranking first on worst customer service center, I have app**** for a funeral claim or my late father who I buried with donation money because RMA was giving my family run arounds to payout, till today they will keep me on hold till my airtime depleted. And they would say the system is not working.

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Replies (1)

Rand Mutual Assurance (rma)'s replyOfficial

26 Apr 2024, 10:19

Good day,

RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.

Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process.

Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService

Rand Mutual Assurance (rma)'s reply26 Apr 2024, 10:19

Official

Good day,

RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.

Our team will investigate the matter and provide you with regular updates. We will also let you know once we have concluded this process.

Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService