1 reviews | Active since Mar 2025
frustrated ,delayed payments ,no communication
yet again I have to come on this platform and share my frustration because RMA does not take these matters seriously. from my last complaint the matter has not been resolved to this date, I am still calling you guys daily ,bare in mind RMA does not compensate for my airtime, it comes from my own pocket. after my last complaint I spoke to a guy Named RODNEY *** he showed no remorse ,all he could say was there was a problem with IT(he said thats what he was told to tell me) but I can guarantee you there was no problem with IT ,it was just *********** staff that did not process my claim he was supposed to call me back today with feedback, but there was no communication from him yet again . because that's what RMA does , they don't show compassion for their customers . even though I am injured and sick I still need to worry about calling RMA for my payments each and every day . If I don't call I will not get paid. this has affected me mentally and has gotten me to a point of been really upset and frustrated at this matter RMA needs to sort this mess out my payments are already delayed and this has messed me up financially.
As discussed during our telephonic conversation, thank you for getting in touch with us again. We sincerely apologize for the frustration and inconvenience you've faced, and we want to assure you that your concerns have been taken seriously. We understand how difficult and unacceptable it is to follow up multiple times on an issue that should have been resolved—especially while you're managing health challenges. We're pleased to confirm that your payment has been processed, and should you need any further assistance, please don’t hesitate to contact us at any time.
As discussed during our telephonic conversation, thank you for getting in touch with us again. We sincerely apologize for the frustration and inconvenience you've faced, and we want to assure you that your concerns have been taken seriously. We understand how difficult and unacceptable it is to follow up multiple times on an issue that should have been resolved—especially while you're managing health challenges. We're pleased to confirm that your payment has been processed, and should you need any further assistance, please don’t hesitate to contact us at any time.
Thank you so much for your kind words — we truly appreciate you taking the time to share your positive experience!
We’re thrilled to hear that Karabo and Rodney were able to assist you and help resolve your matter. Your feedback means a lot to the team, and we'll be sure to pass along your message to them — it will make their day! We’re committed to delivering this level of service to all our clients, and your encouragement motivates us to keep raising the bar.
Wishing you all the best, and please don’t hesitate to reach out if you ever need assistance again.
Stay well and take care.
Thank you so much for your kind words — we truly appreciate you taking the time to share your positive experience!
We’re thrilled to hear that Karabo and Rodney were able to assist you and help resolve your matter. Your feedback means a lot to the team, and we'll be sure to pass along your message to them — it will make their day! We’re committed to delivering this level of service to all our clients, and your encouragement motivates us to keep raising the bar.
Wishing you all the best, and please don’t hesitate to reach out if you ever need assistance again.
Stay well and take care.