JN
Jeanette N
1 reviews | Active since Sept 2025
18 Sept 2025, 09:43
Double-Billing
My Name is Jeanette - The company has been double-billing me for 3 months - July, August and September 2025. When I contacted them, they said they will amend the error, however, this is persisting. Please assist
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Rand Mutual Assurance (rma)'s replyOfficial
18 Sept 2025, 10:20Hi Jeanette,
Thank you for reaching out, and I’m truly sorry to hear about the ongoing billing issue. I completely understand how frustrating it must be to deal with double charges over multiple months, especially after being assured it would be resolved.
I’ve escalated this matter for urgent investigation and will do everything I can to ensure it’s corrected swiftly. I’ll keep you updated as soon as I receive feedback.
Thank you for your patience, and again, sincere apologies for the inconvenience caused.
Warm regards,
Rand Mutual Assurance (rma)'s reply18 Sept 2025, 10:20
Official
Hi Jeanette,
Thank you for reaching out, and I’m truly sorry to hear about the ongoing billing issue. I completely understand how frustrating it must be to deal with double charges over multiple months, especially after being assured it would be resolved.
I’ve escalated this matter for urgent investigation and will do everything I can to ensure it’s corrected swiftly. I’ll keep you updated as soon as I receive feedback.
Thank you for your patience, and again, sincere apologies for the inconvenience caused.
Warm regards,