1 reviews | Active since Nov 2012
Disorganised -and poor service
<p>Just done a claim for some glasses......the service (besides Louisa) must be one of the worst I have received.Totally disorganised organisation.Now the fight is on to get paid the correct amount I submitted</p> <p> </p>
Dear Deon
We were most concerned to hear about the challenges you have been experiencing with RMA and sincerely apologise for any inconvenience that this may have caused. An RMA customer care consultant will be in touch to provide you with the assistance that you require.
Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to.
Kind regards
RMA Management
Dear Deon
We were most concerned to hear about the challenges you have been experiencing with RMA and sincerely apologise for any inconvenience that this may have caused. An RMA customer care consultant will be in touch to provide you with the assistance that you require.
Please be assured that we have your very best interests at heart and that we will do our utmost to provide you with the level of service that you are entitled to.
Kind regards
RMA Management
Good day Mr Hahn
Thank you for allowing us the opportunity to investigate your concerns.
As explained on the phone, we can confirm that your claim has now been accepted for payment in full.
The payment will be made with next week’s payment run. Please allow a few days for it to reflect in your account.
We trust that you will find this in order.
Kind regards
The RMA Team
Good day Mr Hahn
Thank you for allowing us the opportunity to investigate your concerns.
As explained on the phone, we can confirm that your claim has now been accepted for payment in full.
The payment will be made with next week’s payment run. Please allow a few days for it to reflect in your account.
We trust that you will find this in order.
Kind regards
The RMA Team