CD
Calvin D

1 reviews | Active since Mar 2025

05 Jun 2025, 12:20

disgusting service

terrible service from RMA there is no communication and they are making me wait for my payments they don't communicate with me , if I don't call them on a daily basis to remind them about my payments they do not bother about it . hospital and physio trips are made at my own expense, my airtime is getting used basically everyday on calling RMA who have *********** staff and have no way of speaking on the phone . every single time I call , there is a different story. my sick notes were given in on the 21st of May there were supposed to be recurring payments every week . that is not the case as the staff dont know what they are doing and I need to call in everyday. please get a superior to call me and sort this mess out.

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Replies (1)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply06 Jun 2025, 08:54
Official
Dear Calvin,

Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced. 

We understand how stressful it must be to follow up daily regarding your payments, especially while managing medical expenses and recovery.
Please note that we take your concerns very seriously. We are currently reviewing your case as a matter of urgency and will ensure that a senior representative contacts you directly to assist in resolving the issues raised.

We also acknowledge the delays and lack of consistent communication you’ve experienced, and we are addressing this internally to prevent future occurrences.

Please expect a call shortly for one of our representatives. #RMACustomerServices