Disgusting service

I contacted RMA to send through a final report for my husbands injury at work. The first time i called they told me the case was closed because the case was older that 2years and yet the doctor was paid out about 2months ago. They asked me to email the report which i did and got an automated response but heard from no one. I called a week later to follow up only to answer yhe same questions and still was asked to send the report again which i did. It gets better because i call today only to be asked the reason for my call because they have no record of any of my emails. I need to wait another week to get a response!!! When i asked to soeak ti a supervisor the line rang for 5 min with no response after id already been on the phone with sibusiso kunene for about 20 min. What level if service is this??? Im disguted!