IA
Imraan A

1 reviews | Active since May 2025

31 Aug 2025, 12:23

disappointed

biggest **** company I've came in contact with in may I was paid for my travel expenses to see my doctor regarding my iod when app**** again for my second visit to the doctor an agent tells me RMA does not pay for travel expenses they have under trained staff that know nothing about the company and keeps on giving wrong advice whenever I asked for an update regarding my claim I keep on getting a reply saying it's been escalated I was told I am not receiving compensation for my injuries due to my injuries not leading to disability yet I am stuck with life long scars due to a serious accident on duty they waited two years and 6 months to tell me this wasted alot of my money and time running around which I won't be compensated for of course I am currently getting a second opinion and I have my own laywer that's investigating to see if RMA does owe me compensation or if they just ****** me assuming I am young and vulnerable god always fights for the unjust please whoever is reading this make sure you have your own lawyers to look into your IOD case because RMA will just brush you off they just a bunch of **** artist that take advantage of the weak

0
Replies (2)
IA
Imraan A's update01 Sept 2025, 19:32
Reviewer Update
this company just makes me so upset honestly they keep on giving me different replies regarding the same subject they agents really need to be trained properly
I received one email saying my claim is at payment request hours later I received another email saying my claim is still be reviewed like what even goes on over there only God knows
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply08 Sept 2025, 06:06
Official
Dear Imraan,

Thank you for taking the time to share your concerns. I want to sincerely apologize for the confusion and distress you've experienced throughout your IOD claim process. Your feedback is deeply concerning, and I understand how upsetting it must be to receive inconsistent information, especially after such a serious incident.

I’ve taken note of the key issues you raised and I will escalate this matter to the relevant teams for a full review. We want to ensure that your case is handled with the seriousness and transparency it deserves. If you’re open to it, I’d also like to arrange a direct follow-up to clarify your claim status and address any outstanding concerns.

Please know that your voice matters, and we are committed to improving how we support you.