Disappointed client cash back

I'm not happy at all...I was due for my cash back on the 15th of August 2025 as promised by one of the consultants, okay I didn't go through I called the following week to make a follow-up and was told some stories about the delay which didn't even make sense however was promised by the 22 August 2025 it should reflect in my account.. What's bothering me is the fact that no one is giving me any feedback I'm the one who sgolus make a follow up but if I cancel the policy I know I'll receive calls I'm fared up with how they treat their people