PR
Pearl R
1 reviews | Active since Nov 2022
01 Feb 2024, 13:48
Deducting from.my wages while policy is canceled
I have canceled my policy with them in November and got confirmation that my policy is canceled. Only for them to deduct on my December and January income, for what good reason, nobody knows. When calling them there's no proper assistance given. Sent all my documents to them to prove that, no response until thus far....
Helpful (0)
Replies (8)0
Replies (8)
Rand Mutual Assurance (rma)'s replyOfficial
01 Feb 2024, 14:22Hi Pearl,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s reply01 Feb 2024, 14:22
Official
Hi Pearl,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
PR
Pearl R's updateReviewer Update
01 Feb 2024, 20:25I have tried to call RMA, was transferred to someone who was supposed to assist me, but the person did not respond. I left a message and none reverted back to me...can you kindly provide me with an email address of this particular person who'll be able to assist me with the matter please.
PR
Pearl R's update01 Feb 2024, 20:25
Reviewer Update
I have tried to call RMA, was transferred to someone who was supposed to assist me, but the person did not respond. I left a message and none reverted back to me...can you kindly provide me with an email address of this particular person who'll be able to assist me with the matter please.
Rand Mutual Assurance (rma)'s replyOfficial
02 Feb 2024, 09:01HI Pearl,
Thank you for informing us, I will personally give you a call shortly.
Thank you for informing us, I will personally give you a call shortly.
Rand Mutual Assurance (rma)'s reply02 Feb 2024, 09:01
Official
HI Pearl,
Thank you for informing us, I will personally give you a call shortly.
Thank you for informing us, I will personally give you a call shortly.
PR
Pearl R's updateReviewer Update
06 Feb 2024, 16:53RMA you guys have promised that you won't deduct from my salary this month,but you have done so meanwhile I am still waiting for a refund of the two months money that you have deducted from my salary. Everytime when one of your assistants called they always promise to revert back with tangible information but none has done so thus far... can you kindly provide the finance department contact details so that I can call them myself.
PR
Pearl R's update06 Feb 2024, 16:53
Reviewer Update
RMA you guys have promised that you won't deduct from my salary this month,but you have done so meanwhile I am still waiting for a refund of the two months money that you have deducted from my salary. Everytime when one of your assistants called they always promise to revert back with tangible information but none has done so thus far... can you kindly provide the finance department contact details so that I can call them myself.
Rand Mutual Assurance (rma)'s replyOfficial
07 Feb 2024, 10:24Hi Pearl,
We here at RMA wish to apologize for the inconvenience, and we will give you a call shortly to assist you.
We here at RMA wish to apologize for the inconvenience, and we will give you a call shortly to assist you.
Rand Mutual Assurance (rma)'s reply07 Feb 2024, 10:24
Official
Hi Pearl,
We here at RMA wish to apologize for the inconvenience, and we will give you a call shortly to assist you.
We here at RMA wish to apologize for the inconvenience, and we will give you a call shortly to assist you.
Rand Mutual Assurance (rma)'s replyOfficial
22 Mar 2024, 10:40 Hello Pearl
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply22 Mar 2024, 10:40
Official
Hello Pearl
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
PR
Pearl R's updateReviewer Update
22 Mar 2024, 12:19Nothing has been resolved, because you guys are still deducting from my wages. Nothing has changed. You only refunded me for 2 months whereas you were supposed to refund me from December as I have emailed you all the payslips needed as prove that you've been deducting from my salary while I've canceled your policy from November.
PR
Pearl R's update22 Mar 2024, 12:19
Reviewer Update
Nothing has been resolved, because you guys are still deducting from my wages. Nothing has changed. You only refunded me for 2 months whereas you were supposed to refund me from December as I have emailed you all the payslips needed as prove that you've been deducting from my salary while I've canceled your policy from November.
PR
Pearl R's updateReviewer Update
27 Mar 2024, 15:27I have sent an email again today with my February and March payslips, I hope I'll be assisted to be refunded the money you have deducted while the policy has been canceled. Thank you!!
PR
Pearl R's update27 Mar 2024, 15:27
Reviewer Update
I have sent an email again today with my February and March payslips, I hope I'll be assisted to be refunded the money you have deducted while the policy has been canceled. Thank you!!