Death claim -poor customer service

i had submitted a claim and sent numerous email for urgent assistance as we needed the money to buy groceries i even contacted the call centre and i was told its being escalated.i am literally writing this review with tears in my eyes as the lack of response really fraustrated me. We went to the grocery store with the hope that will receive feedback ,and guess what they really did not care because even with the emails i sent and follow up calls they did not respond ... I dont advise anyone to take insurance with them my 1st time submitting a claim with them and i must its been a horrible experience and sad thing is you look like a person who is lying as you have informed your famliy memebers that you'll take care of something and in my case was groceries.