Corrocoat Employee Insurance Payout Insensitivity Mr Clyde Williamson

<p>My husband passed away in Jan due to a car accident. His company (Corrocoats) advised that I should complete forms for an insurance payout and submit said forms to Rand Mutual offices in Parktown. I complteted the forms and submitted them to Rand Mutual's offices in Parktown. </p> <p>I did not receive any communication from Rand Mutual for a couple of weeks, I subsequently called them and they told me the claim was denied because my husband (According to his company) died öut of work". I advised Rand Mutual that; at the hour of his passing he was on his way to work and gets paid for that hour. </p> <p>They told me that Corrocoats should then update something on their side in order for my story to corroborate with mines so that they can re-assess the claim. </p> <p>They sent an e-mail to Corrocoats. After contacting Rand Mutual for an update they advised that they havent received anything from Corrocoats. I contacted Corrocoats who advised that they did not receive the e-mail from Rand Mutual and then they furnished me and Rand Mutual with another e-mail address to send the rquired info to. </p> <p>Rand Mutual sent the e-mail to the new address and upon contacting Corrocoats a Mr Clyde/Clive Williamson advised that the e-mail was received but he has yet to respond to it. </p> <p>I contacted RMA and they advised that they still hadn't received anything form Corrocoats. I contacted Mr Clyde again who was extremely rude to me and insesnsitive to my pleas. He said I must call some Durban office because he doesn't deal with HR related issues and my e-mail isn't the only one he has received. </p> <p>This matter has been dragging on for 6+ months and both companies are insensitive to how trying and hurtful this entire experinece is to me and my family especially my kids who are still grieving the loss of a father.</p> <p>My family cannot complete ceremonies to mark the rituals of ending mourning until this chapter is closed. </p> <p>I bessech all people involved with RMA and Corrocoats to expedite this matter so that it is resolved urgently. I find the fact that I have to check up on both companies about something they both should be doing distateful to say the least. RMA is the insurer for this company; there surely is more high level communication between these companies and those avenue should be explored to resolve this.</p>