VM
Victor M
1 reviews | Active since Oct 2021
30 May 2024, 03:28
Complains
They declined my claim after an accident in 2023 under injury on duty and said they only covers once u are at work premises , when u travel to work u are not covered I joined the RMA in 2016 till today but they are not helping us but instead the need to audit my company every 6 months in a period of 14 months they they are coming for an audit for the 3rd time ,aren't they have other companies that they must audit? Or is becouse they reject my claim and feels they didn't do better and whey they say injury on duty only applies when u are at work premises,when u go for the meetings u must fly?
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Replies (3)0
Replies (3)
Rand Mutual Assurance (rma)'s replyOfficial
30 May 2024, 09:13Dear V Mohlala,
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply30 May 2024, 09:13
Official
Dear V Mohlala,
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
31 May 2024, 10:11Hi Victor,
As per our telephonic discussion, please forward us the agreed email. We will keep you updated as we investigate this matter.
As per our telephonic discussion, please forward us the agreed email. We will keep you updated as we investigate this matter.
Rand Mutual Assurance (rma)'s reply31 May 2024, 10:11
Official
Hi Victor,
As per our telephonic discussion, please forward us the agreed email. We will keep you updated as we investigate this matter.
As per our telephonic discussion, please forward us the agreed email. We will keep you updated as we investigate this matter.
Rand Mutual Assurance (rma)'s replyOfficial
06 Jun 2024, 09:13Good day,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply06 Jun 2024, 09:13
Official
Good day,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter has been successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team