1 reviews | Active since Oct 2021
Complains
I join rma for my company in 2017, never have any problem till 2023 November 22 when I involve in an accident on my way to work I admitted to the hospital for 22 day I had 5 ribs broken on the left, 2 on the right and have a spine fructures I put a claim with rma they decline my claim and said I'm not covered on the go meaning they cannot help me now I cannot sit for 30 min I cannot work and I'm still have to attend physiotherapy to help me with my back I requested a document that state that policy in March till today but every year I pay and that means we are not covered I don't know how they operates and who ever I tried to talk to regarding this they just keep on saying they will look on to it, is how powers work? They are just like insurance they feel happy when u pay but when u claim that's where u will see their true colour's
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly. Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly. Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter was successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter was successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team