Claim no M***R/84/56P

Below is the last email I sent to rand mutual. This correspondence has been going on since April 2022.

Good day I have been in contact with Rand Mutual for several months now. Despite all the correspondence, phone calls etc we have had no positive feedback from your side. It seems as if you are looking for excuses not to pay this claim. I explained since the initial contact with you that the service provider is a private establisment, and does not work with medical aids. Me I du Plessis, the optometrist submitted a tax clearance certificate as well as confirmation of bank details. Together with all the necessary documents that are required by you. The optometrist is not equipped to send invoices via the EDI system. Now can you let me know what I am supposed to do. She has not been paid and the service date was 14 April 2022. I do not have a medical aid, and thought Rand Mutual is in a position to help. I have never had such ****ty service and you are to be sure that this incident will be reported to the press as wide as possible!