Claim has not being paid as yet

Good Day

I am very much disappointed i logged a claim with your company on the 5th April 2022, till now i haven't received any funds. I had to borrow funds for burial since you failed to honor your promises. I only received an sms saying the application was received and its pending, all the documents were submitted. One of your consultant called to say this will be done but nothing as yet, and another one said will gets back to me and still nothing as yet. How do treat a person who have lost a parent to cope with everything including you as well adding to the list of my problems. Is this how you treat all your members and we are supposed to bring more business to you. Can i have feedback by tomorrow at 9am to tell me that the funds are being deposited into my account, i cant be having the same discussion with you guys everyday yet you fail to honor your promises. I received an email that the claim was declined due to the waiting period which is six months, and the first installment was done in September last year. Claim number# ***0 Contact number# *** Thembinkosi Dlongolo