Burial policy at SENA & RMA

Am so hurt and disappointed by RMA. You would swear that their consultant went for LIE training course and passed with flying colours ,failed a humility test, and that was their (RMA)hiring criteria Recently buried a loved one and here i was thinking , atleast i would not be financialy strained as there was a cover for the deceased. So shocking they did not pay , from the day i made a claim till today they still investigating. Every time i call, am told the person dealing with the claim is investigating. Ohk pls put me through to that person, the respond is they are in the meeting everytime. I am being sent from pillar to post without them telling me as to what is the problem. Am being sent from one consultant to the next in vain. Keep saying they will call with updates and they never do, am the one calling them everytime without a solution at the end of the day.shocking is that they never forget to debit, if it happens they did not debit, rest assured they will call you and give the date for the debit. And now in time of need they play hide and seek with their clients. We pay these premiums so to avoid such frustrations but no, they are the ones causing them. So mntakababa as for RMA run , run the opposite direction they are ******.!!!