Broker collects premiums from clients and not passing it through to Rand Mutual Assurance

I have a funeral policy with Rand Mutual Assurance for more than three years. I am paying my premiums to the broker and he in return pays ii to Rand Mutual Assurance. On the 17th October 2025, I received an SMS from Rand Mutual Assurance stating that I had to pay three months premiums to revive.Immediately I sent them my bank history payments and they promised to phone me back. To date they have not done that. I spoke to the broker who said that the premiums were up to date. The customer services team said that the policy lasped