NJ
Nombulelo J
1 reviews | Active since Nov 2023
07 Nov 2023, 15:00
Been waiting for a claim for 5 months, to no luck!
I have an insurance with RMA, and I had a death in my family in June. I claimed several times, I never got the policy number for the claim. It’s Nov now, I’ve been getting the run around. Can I at least get someone that handled the matter and bring light to my situation at hand? I am so tired of emailing and calling to no luck.
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Replies (2)0
Replies (2)
Rand Mutual Assurance (rma)'s replyOfficial
07 Nov 2023, 16:01 Hi Nombulelo
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s reply07 Nov 2023, 16:01
Official
Hi Nombulelo
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process.
Thank you for bringing this to our attention and we appreciate your patience.🙏#CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
23 Feb 2024, 09:59Hello Nombulelo
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter was successfully resolved.
We are pleased to confirm that the matter was successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply23 Feb 2024, 09:59
Official
Hello Nombulelo
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that the matter was successfully resolved.
We are pleased to confirm that the matter was successfully resolved.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team