Be careful of RMA's administrators

We have had and are still having the worst time with RMA's Administrators. We are a funeral parlour based in Randfontein and have been with RMA for just over a year now. We were administered by SEDIBOGOLO under RMA and have been experiencing problems with them since. SEDIBOGOLO has not honored our agreement. We have been paying for our policies since September 2023 but some of these policies are either said to not exist at RMA or have lapsed. This means that SEDIBOGOLO has not sent some of these members through to RMA and has not been paying for them as they should. We have raised this issue with RMA but they seem to be taking the administrators side because when we asked for feedback on the case (we literally had to phone and email them just to get feedback. No one bothered to let us know what they had decided) they just told us it seemed like a misunderstanding to them. We are now faced with a claim from one of our clients who's first payment was in September 2023 and we are being told that his inception date is 01/02/2024, which does not make sense because we had been paying since September 2023. This gives our business a bad name and is making us lose clients.