TN
Thee N
1 reviews | Active since Jun 2024
14 Jun 2024, 14:48
Bad service and client *******
I have cancelled on the 16th of may by sending an email and the acknowledged. They continue to debit R326.50 end of may. I requested a refund and they promised to refund me back. Now when I check my June payslip they debited R504.53 and when I called them the allege that my policy is not yet cancelled. I asked to be put through to the relevant department and I was told it is not available. The consultant bongi was very rude and even hung up on me.
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Replies (4)TN
Thee N's updateReviewer Update
14 Jun 2024, 14:51I have been waiting for my cash back since last year
TN
Thee N's update14 Jun 2024, 14:51
Reviewer Update
I have been waiting for my cash back since last year
Rand Mutual Assurance (rma)'s replyOfficial
18 Jun 2024, 10:12Hi T Ntonis,
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s reply18 Jun 2024, 10:12
Official
Hi T Ntonis,
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
RMA wishes to extend our sincere apologies for your recent experience. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
Kindly expect a call from one of our representatives soon to address your concerns. 🙏#CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
19 Jun 2024, 16:04Hi Neo, As per our telephone conversation, I am engaging with the relevant department, and we will get back to you as soon as possible.
Rand Mutual Assurance (rma)'s reply19 Jun 2024, 16:04
Official
Hi Neo, As per our telephone conversation, I am engaging with the relevant department, and we will get back to you as soon as possible.
Rand Mutual Assurance (rma)'s replyOfficial
02 Jul 2024, 12:05Hi Neo,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Rand Mutual Assurance (rma)'s reply02 Jul 2024, 12:05
Official
Hi Neo,
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team
Once again, we would like to thank you for bringing this matter to our attention.
We are pleased to confirm that we have closed the complaint.
We would like to extend our sincere apologies for any inconvenience that may have been caused.
Kind regards,
The RMA Team