NM
Nokuthula M
1 reviews | Active since Jun 2024
20 Jun 2025, 17:51
Bad service
I have an open investigation with this company since March and no response or feedback from them. I am receiving very bad service from them. I am regretting my decision of ever joining them mxm
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Replies (1)
Rand Mutual Assurance (rma)'s replyOfficial
23 Jun 2025, 08:24Dear Nokuthula,
Thank you for bringing this to our attention. We sincerely apologize for the delay and any frustration caused by the lack of communication regarding your investigation. This is not the level of service we strive to provide, and we understand your disappointment.
Please be assured that we are taking your concerns seriously. We would like to urgently review and resolve your case.
Please exact a call shortly from one of our representatives that will prioritize your matter and give you the feedback you deserve.
Please exact a call shortly from one of our representatives that will prioritize your matter and give you the feedback you deserve.
We value your support and hope to restore your confidence in our service.
Kind regards,
Rand Mutual Assurance (rma)'s reply23 Jun 2025, 08:24
Official
Dear Nokuthula,
Thank you for bringing this to our attention. We sincerely apologize for the delay and any frustration caused by the lack of communication regarding your investigation. This is not the level of service we strive to provide, and we understand your disappointment.
Please be assured that we are taking your concerns seriously. We would like to urgently review and resolve your case.
Please exact a call shortly from one of our representatives that will prioritize your matter and give you the feedback you deserve.
Please exact a call shortly from one of our representatives that will prioritize your matter and give you the feedback you deserve.
We value your support and hope to restore your confidence in our service.
Kind regards,