IA
Imraan A
1 reviews | Active since May 2025
21 Aug 2025, 22:18
BAD EXPERIENCE
Always have a bad experience with RMA their is no sense of urgency from the company and the agents always brush you off especially when requesting information Second time this year I'm having a bad experience won't recommend RMA to anyone The company takes a very long time to do anything and everything you ask about your claim they always give you the exact same answer
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Replies (2)IA
Imraan A's updateReviewer Update
24 Aug 2025, 21:38It's been 16 days now and I still haven't received any update from RMA everytime I ask a question they reply with the same statement everytime I call they keep saying I must follow up after two weeks
I really do not understand what is the wait just for a simple reply. My claim has been going on for 2 and a half years yet I must till wait.
I really wish I was dealing with a different insurance I'm pretty sure I would get answers quicker
I really do not understand what is the wait just for a simple reply. My claim has been going on for 2 and a half years yet I must till wait.
I really wish I was dealing with a different insurance I'm pretty sure I would get answers quicker
IA
Imraan A's update24 Aug 2025, 21:38
Reviewer Update
It's been 16 days now and I still haven't received any update from RMA everytime I ask a question they reply with the same statement everytime I call they keep saying I must follow up after two weeks
I really do not understand what is the wait just for a simple reply. My claim has been going on for 2 and a half years yet I must till wait.
I really wish I was dealing with a different insurance I'm pretty sure I would get answers quicker
I really do not understand what is the wait just for a simple reply. My claim has been going on for 2 and a half years yet I must till wait.
I really wish I was dealing with a different insurance I'm pretty sure I would get answers quicker
Rand Mutual Assurance (rma)'s replyOfficial
25 Aug 2025, 12:54Good day Imraan,
We apologize for the inconvenience caused and understand how frustrating this situation has been for you. We have escalated to relevant department to expedite your query, and we will be in touch shortly with the latest update.
We apologize for the inconvenience caused and understand how frustrating this situation has been for you. We have escalated to relevant department to expedite your query, and we will be in touch shortly with the latest update.
Rand Mutual Assurance (rma)'s reply25 Aug 2025, 12:54
Official
Good day Imraan,
We apologize for the inconvenience caused and understand how frustrating this situation has been for you. We have escalated to relevant department to expedite your query, and we will be in touch shortly with the latest update.
We apologize for the inconvenience caused and understand how frustrating this situation has been for you. We have escalated to relevant department to expedite your query, and we will be in touch shortly with the latest update.