MM
Mercia M
1 reviews | Active since Sept 2017
04 Aug 2025, 14:34
Bad customer service
Good day I since called to cancel my life cover but they dodging me called and was fruitless now was put on hold for more than 30 minutes and I eventually dropped they ask for your numbers but pointless been 3 weeks now and nothing still just funeral policy that they canceled.
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Replies (1)
Rand Mutual Assurance (rma)'s replyOfficial
07 Aug 2025, 17:00Hi Mercia,
Thank you for reaching out, and I’m truly sorry for the ongoing frustration and delays you've experienced.
I’ve escalated your request to ensure your life cover is cancelled immediately and that you receive proper feedback. I’ll follow up and keep you updated.
Thank you for reaching out, and I’m truly sorry for the ongoing frustration and delays you've experienced.
I’ve escalated your request to ensure your life cover is cancelled immediately and that you receive proper feedback. I’ll follow up and keep you updated.
We appreciate your patience and sincerely apologize for the inconvenience.
Rand Mutual Assurance (rma)'s reply07 Aug 2025, 17:00
Official
Hi Mercia,
Thank you for reaching out, and I’m truly sorry for the ongoing frustration and delays you've experienced.
I’ve escalated your request to ensure your life cover is cancelled immediately and that you receive proper feedback. I’ll follow up and keep you updated.
Thank you for reaching out, and I’m truly sorry for the ongoing frustration and delays you've experienced.
I’ve escalated your request to ensure your life cover is cancelled immediately and that you receive proper feedback. I’ll follow up and keep you updated.
We appreciate your patience and sincerely apologize for the inconvenience.