***** and double debits

RMA is ripping people off their hard earned money.They take policies on behalf of the customers without their knowledge and don't want to refund people.I was promised that RMA would not double debit when i was offered to consolidate my policies but I ended up having Two RMA policies without my knowledge.I tried cancelling the policy in January 2025 and requested my money back but without a success..One of their consultant showed me that the policy was cancelling on 01 February 2025 but they still deducted money until September where they cancelled one policy.I have been requesting my refund they don't want to refund me..Can i be helped with the number of Insurance Ombudsman around Johannesburg or Vereeniging to take this case further...