EB
Etienne B

1 reviews | Active since Jun 2019

26 Jan 2026, 06:54

Administrative Deadlock Stalling Essential Medical Treatment for IOD Claim

I am writing this to express my extreme frustration with the current administrative handling of my active Injury on Duty (IOD) claim Ref:X/***/1/J0179/25/PEV

While RMA has accepted liability and is paying me directly, I have been stuck in a medical impasse for several weeks. My authorized specialist requires upfront payment for a necessary procedure, but RMA's policy to pay only after invoicing has created a deadlock. Despite my repeated requests, I have not been provided with a list of network specialists (Rheumatologists or Pain Management) who bill RMA directly.

My medical certification is now set to expire this Wednesday. Without a referral to a network doctor, I cannot secure the required Progress Medical Reports (W.Cl.5), which puts my income and my employment status at risk. I am an injured worker trying to remain compliant, but the lack of administrative support is making this impossible.

I need an urgent response from a supervisor at RMA to:

Provide a referral to a network specialist who bills RMA directly or Resolve the payment deadlock with my current treating doctor.

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Replies (2)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply26 Jan 2026, 09:25
Official
Hi Etienne,

Trust that you are well.

We understand how frustrating this situation is and are actively working to resolve it. The issue has been escalated to ensure your medical treatment continues without further delay. Our priority is supporting you through the IOD process and preventing any impact on your income or employment. We’ll provide an update as soon as possible. 

Regards 
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply04 Feb 2026, 12:06
Official
Hi Etienne,

Thank you for bringing this matter to our attention.
We confirm that your complaint has now been attended to and resolved. We sincerely apologise for any inconvenience you may have experienced and appreciate your patience while the matter was being addressed.
We value your feedback, as it assists us in improving our service delivery. Please be assured that we remain committed to providing our clients with professional and reliable support.
Should you require any further assistance in the future, please do not hesitate to contact us.

Kind regards,