TZ
Tabitha Z

1 reviews | Active since Jun 2021

21 Jun 2021, 10:58

ABSOLUTE BAD SERVICE

We have sent several letters by email to RMA requesting feedback and way forward for a claim that was lodged in 2017. Our client went for medical assessments up until the 13th November 2018 and there after was issued with a final report to which no objections were raised but however neither compensation nor feedback as to the claim was offered. Phones calls we make go unanswered...it’s very frustrating when we have no way forward and the only people that can actually assist can’t be reached anyhow.

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Replies (1)
Rand Mutual Assurance (rma)
Rand Mutual Assurance (rma)'s reply21 Jun 2021, 11:24
Official
Dear Thabitha we are sorry to hear about your experience. Please be assured that we have acknowledged your complaint and our claims management team will contact you directly to investigate and address the matter appropriately. Regards RMA