dD
dan D
1 reviews | Active since May 2013
12 Oct 2023, 05:49
*******
this is a ****. they are collecting annual insurance money, but then there is no way of even contacting them to lodge a claim.
Helpful (0)
Replies (7)0
Replies (7)
Rand Mutual Assurance (rma)'s replyOfficial
12 Oct 2023, 08:56Good day Dan,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
Rand Mutual Assurance (rma)'s reply12 Oct 2023, 08:56
Official
Good day Dan,
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
RMA wishes to apologise for your recent experience as well for the delay with regards to your query. Your satisfaction is important to us as we endeavour to resolve the issue promptly.
Kindly send us a direct message with your Policy and or Member number, including your contact details. Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
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dan D's updateReviewer Update
12 Oct 2023, 09:10i have already sent several emails. the most i received is a reference number and the promise that someone will call
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dan D's update12 Oct 2023, 09:10
Reviewer Update
i have already sent several emails. the most i received is a reference number and the promise that someone will call
Rand Mutual Assurance (rma)'s replyOfficial
13 Oct 2023, 09:04Good day Dan,
As per our telephone discussion and interaction, we assure you that your satisfaction is important to us. Dan, you are more than welcome to contact us directly should you need any further assistance. 🙏 #CustomerService
As per our telephone discussion and interaction, we assure you that your satisfaction is important to us. Dan, you are more than welcome to contact us directly should you need any further assistance. 🙏 #CustomerService
Rand Mutual Assurance (rma)'s reply13 Oct 2023, 09:04
Official
Good day Dan,
As per our telephone discussion and interaction, we assure you that your satisfaction is important to us. Dan, you are more than welcome to contact us directly should you need any further assistance. 🙏 #CustomerService
As per our telephone discussion and interaction, we assure you that your satisfaction is important to us. Dan, you are more than welcome to contact us directly should you need any further assistance. 🙏 #CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
27 Oct 2023, 11:38 “Thank you for contacting us. We confirm that you were contacted by the relevant department and that your query has been closed.” If you need further assistance, please call us on ***or email*** “
Rand Mutual Assurance (rma)'s reply27 Oct 2023, 11:38
Official
“Thank you for contacting us. We confirm that you were contacted by the relevant department and that your query has been closed.” If you need further assistance, please call us on ***or email*** “
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dan D's updateReviewer Update
30 Oct 2023, 10:44yes, my query has been closed, but not solved. my repeated calls are not being answered. there is everything done from your part in order to discourage any claim being placed, and any of your services being used.
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dan D's update30 Oct 2023, 10:44
Reviewer Update
yes, my query has been closed, but not solved. my repeated calls are not being answered. there is everything done from your part in order to discourage any claim being placed, and any of your services being used.
Rand Mutual Assurance (rma)'s replyOfficial
30 Oct 2023, 11:48Hi Dan
Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
Rand Mutual Assurance (rma)'s reply30 Oct 2023, 11:48
Official
Hi Dan
Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
Our team will investigate the matter and revert to you once we have concluded this process. Thank you for bringing this to our attention and we appreciate your patience. 🙏 #CustomerService
Rand Mutual Assurance (rma)'s replyOfficial
07 Nov 2023, 09:48 Hi Dan
“Thank you for contacting us. We confirm that you were contacted by the relevant department and that your query has been closed.” If you need further assistance, please call us on ***or email*** “
“Thank you for contacting us. We confirm that you were contacted by the relevant department and that your query has been closed.” If you need further assistance, please call us on ***or email*** “
Rand Mutual Assurance (rma)'s reply07 Nov 2023, 09:48
Official
Hi Dan
“Thank you for contacting us. We confirm that you were contacted by the relevant department and that your query has been closed.” If you need further assistance, please call us on ***or email*** “
“Thank you for contacting us. We confirm that you were contacted by the relevant department and that your query has been closed.” If you need further assistance, please call us on ***or email*** “